Job Description
As a Collection Specialist, you will play a key role in handling the recovery of declined payments from clients. This involves communicating with clients, negotiating payment terms, and resolving outstanding balances while maintaining positive relationships.
Additionally, you will offer special incentives to encourage advance payments and prompt settlement of remaining balances. Your tasks include following up on decline-related requests, modifying payment plans, and ensuring accurate documentation of client interactions and payment updates.
Key Responsibilities:
- Recover declined payments from clients by communicating, negotiating payment terms, and resolving outstanding balances while maintaining positive client relationships.
- Close files of canceled clients.
- Manage and modify payment plans for clients within resolution plan guidelines, including adding fees for declined payments and restarting payments when needed.
- Send payment receipts and invoices to clients upon request.
- Maintain accurate tracking of declined payments and coordinate with other departments to ensure smooth recovery processes.
- Collaborate with other departments to ensure smooth handling of payment recovery processes.
Qualifications:
- Strong negotiation skills with the ability to propose effective payment terms to clients
- Excellent communication skills for building and maintaining positive client relationships
- Keen attention to detail for accurate documentation and tracking of payment recovery efforts.
- Proven ability to manage and prioritize multiple tasks effectively.
- Problem-solving skills to handle client concerns and resolve outstanding payment issues efficiently.
- Accuracy in data entry and documentation of client interactions and payment updates.
- Effective collaboration with team members to fulfill collection-related tasks.
- Preferred experience in Salesforce.
- Strong writing skills, with the ability to draft clear and professional emails to clients.
Schedule:
- Monday through Thursday: 9:00 a.m. to 6:30 p.m. EST
- Friday: 9:00 a.m. to 3:00 p.m. EST
- Weekends: Rotating Saturdays - Sundays Off
Edificio Aney Muñoz II, Tercer Nivel, Av. 27 de Febrero esq. Av. Metropolitana, Los Jardines Metropolitanos, Santiago.
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