Position Summary:
The Sales Development II Coach plays a critical role in driving performance,
accountability, and team consistency within the SDR II department. This individual works closely with the Head of SDR II Operations to ensure team members execute at a high level through structured coaching, KPI tracking, and behavioral reinforcement.
SDR II Coach leverages performance data, activity metrics, and established
departmental frameworks to identify gaps, hold team members accountable, and
maintain a culture of discipline, urgency, and motivation.
Reports to: Head of Sales Development II
Key Responsibilities:
- Performance Accountability & KPI Enforcement
- Monitor daily, weekly, and monthly performance metrics (TIs, talk time, quality score avg, follow-ups, closing percentage, attendance).
- Hold structured one-on-one accountability sessions with SDR II team members
- Ensure reps are aligned with daily activity minimums and productivity standards
- Identify underperformance trends early and implement corrective action plans.
- Track improvement progress and document performance conversations.
- Coaching & Development
- Conduct scheduled coaching sessions using the department’s pre-designed coaching structure.
- Reinforce mindset, discipline, and execution habits.
- Help reps set weekly performance goals and measurable action steps.
- Provide tactical guidance on objection handling, urgency creation, and call control (without formal call grading).
- Role-play scenarios to strengthen confidence and consistency.
- Operational Alignment
- Ensure alignment between daily execution and departmental performance standards.
- Support implementation of workflow updates and new operational initiatives.
- Reinforce proper CRM usage, status management, and lead lifecycle discipline
- Complete 4 hours of talk time per month to maintain product knowledge and frontline awareness.
- Data Analysis & Reporting
- Analyze performance dashboards to identify productivity trends and bottlenecks
- Provide weekly performance summaries and actionable insights to the Head of SDR II Operations
- Maintain documentation of coaching sessions, action plans, and performance discussions.
- Forecast potential KPI gaps based on current pacing and recommend corrective measures.
Qualifications and Skills:
- Experience in sales, SDR/BDR operations, or performance leadership
- Demonstrated ability to manage performance accountability conversations.
- Strong analytical skills with the ability to interpret KPI data and performance metrics.
- Proven track record of meeting or exceeding sales or activity targets.
- Process-oriented with a results-driven approach.
- Strong written and verbal communication skills
- Experience using CRM systems and performance dashboards.
Work Schedule:
- Monday–Thursday: 9:00 AM – 6:30 PM ET
- Friday: 9:00 AM – 3:00 PM ET
- Saturday: 10:00 AM - 1:00 PM ET
Edificio Aney Muñoz II, Tercer Nivel, Av. 27 de Febrero esq. Av. Metropolitana, Los Jardines Metropolitanos, Santiago.
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