Job Description:
We’re seeking a technician to support our team. Join our dynamic IT team, where you’ll manage daily IT support tasks for our cross-functional team and oversee the entire support cycle.
Responsabilities:
- Deliver prompt and efficient technical support to office staff, resolving hardware, software, and network connectivity issues.
- Deploy and configure new workstations, laptops, printers, and essential office equipment to ensure operational readiness.
- Execute regular installations, updates, and maintenance for a variety of software applications and operating systems.
- Administer user accounts, managing permissions and access levels to uphold security and efficiency.
- Actively participate in the implementation and ongoing maintenance of robust IT security protocols.
- Thoroughly document and manage all support requests, resolutions, and detailed system configurations using CRM and ticketing systems.
- Strategically plan and coordinate system upgrades and maintenance activities to minimize disruption to daily operations.
- Perform comprehensive troubleshooting to diagnose and resolve technical issues, including hardware repair, part replacement, and software debugging.
- Maintain meticulous records and logs of all IT repairs, fixes, and maintenance schedules.
- Undertake general IT department responsibilities, demonstrating a foundational understanding of all company-utilized services.
Requirements:
- Minimum of 3 years of experience in an IT help desk, network administration, or support role.
- Expertise in network topographies, printer and peripheral setup, and hands-on hardware repair.
- Proficiency in current software, including G-Suite applications and Microsoft Windows products.
- Exceptional communication abilities, with a demonstrated capacity for tactful and effective interaction with diverse users.
- Strong organizational skills with the ability to prioritize tasks and consistently meet deadlines.
- Proactive learner with a willingness to adapt to new processes and contribute innovative solutions.
- Practical experience utilizing CRM and ticketing systems for incident management and documentation.
- Flexibility to work Saturdays as required.
Edificio Aney Muñoz II, Tercer Nivel, Av. 27 de Febrero esq. Av. Metropolitana, Los Jardines Metropolitanos, Santiago.
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