Position Summary:
The Sales Development I Coach leads the daily performance and development of SDR I agents, ensuring consistent execution of strategy, high engagement, and strong sales results. This individual plays a critical role in coaching, monitoring KPIs, and driving accountability to maximize productivity.
As a Sales Development Representative I (SDR I), you’re the first voice potential clients hear. Your mission is to connect with leads over the phone, build rapport quickly, ask the right questions, and determine if they’re a match for our services. You’ll represent our values with professionalism, energy, and respect in every call.
Key Responsibilities:
- Team Leadership
- Supervise day-to-day performance of SDR I agents, providing coaching and direction aligned with department goals.
- Lead daily team huddles with performance updates, motivation, sales technique refreshers and roleplaying.
- Ensure daily adherence to attendance and punctuality expectations and uphold accountability standards.
- Foster a culture of accountability and positive reinforcement.
- Performance Management
- Monitor sales metrics and agent KPIs, using dashboards and real-time reporting tools.
- Identify high/low performers and execute individualized improvement plans.
- Conduct regular 1:1 performance check-ins, coaching sessions, and escalate performance issues as necessary.
- Collaborate with the Head of Sales Development I to target sales coaching needs.
- Quality Assurance
- Develop call evaluations ensuring critical analysis and attention to detail to identify areas for improvement
- Monitor QA data, identify trends and proactively develop solutions.
- Deliver tactical sales coaching rooted in call monitoring and QA analysis.
- Operational Execution
- Support and enforce adherence to call scripting, SLAs, and compliance standards such as TCPA rules and best practices and company-specific regulations.
- Communicate operational issues or roadblocks to the Head of Sales Development I promptly with catered solutions aimed to solve issues
- Maintain shift reports, attendance logs, and agent performance documentation.
Preferred Qualifications and Skills:
- Experience in a Sales role with a track record of performance, quality and adherence to rules.
- Strong understanding of quality assurance & team leadership principles and methodologies
- Excellent interpersonal and communication skills both written and verbal
- Strong proactivity, out-of-the-box thinking, analysis and problem-solving skills.
- Proficiency in using CRMs and other software platforms
- Ability to work independently, manage competing priorities and meet deadlines
Work Schedule:
- Monday–Thursday: 9:00 AM – 6:30 PM ET
- Friday: 9:00 AM – 3:00 PM ET
- Saturday: 10:00 AM - 1:00 PM ET
Edificio Aney Muñoz II, Tercer Nivel, Av. 27 de Febrero esq. Av. Metropolitana, Los Jardines Metropolitanos, Santiago.
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